AI News

Zendesk vs Intercom A Detailed Comparison The company’s products include a ticketing system, live chat software, knowledge base software, and a customer satisfaction survey tool. Zendesk also offers a number of integrations with third-party applications. Zendesk offers a comprehensive service suite with features such as a ticketing system and workflow configuration available to desktop and…

5 Reasons Why Your Chatbot Needs Natural Language Processing by Mitul Makadia Traditional text-based chatbots learn keyword questions and the answers related to them — this is great for simple queries. However, keyword-led chatbots can’t respond to questions they’re not programmed for. This limited scope leads to frustration when customers don’t receive the right information.…

Meta forecasted it would make $1 4T in revenue from generative AI by 2035 The company started testing these capabilities with a small group of advertisers earlier this year and hopes to complete the global rollout by next year. In the interview, Bosworth also addressed a recent backlash against the development of advanced AI technology.…

Chatbot Marketing: The Ultimate Guide Suggested readingLearn how to use Tidio chatbot performance analytics to quickly check your bot’s metrics. Also, check out the best chatbot ideas to use for your business and personal needs. Suggested readingLearn how to write a warm welcome message to the clients and find out more about chatbot personality from…